Terms and Conditions

Who we are

BatterBee is operated by Red Oryx Ltd (“we”, “us”, or “our”), registered in the United Kingdom. If you need to contact us about these Terms, you can email [email protected].

About these Terms

These Terms apply when you access or use BatterBee. By creating an account, subscribing to the service, or using BatterBee, you agree to these Terms.

If you use BatterBee for a business, you confirm that you have authority to bind that business to these Terms.

The service

BatterBee is software designed to help baking businesses manage recipes, ingredients, stock, customers, orders, costing, planning, and related bakery workflows.

We may improve, modify, replace, or remove features from time to time as the service evolves. We will aim to avoid changes that materially reduce the core service without good reason.

Accounts and credentials

You must provide accurate information when creating and maintaining your account. You are responsible for keeping your login details secure and for activity that takes place under your account.

You must notify us promptly if you believe your account or credentials have been used without authorisation.

Fees and billing

BatterBee is intended to be offered on a recurring monthly subscription basis. Unless we state otherwise in writing, subscriptions renew automatically each month.

Your subscription fee will be charged on the date your subscription starts and then automatically on the same calendar date in each following month, unless your subscription has been cancelled beforehand.

Prices, taxes, and plan details will be shown to you before you subscribe. If we change pricing for an existing subscription, we will give reasonable notice before the change takes effect.

Renewal and cancellation

You may cancel your subscription at any time. If you cancel, your subscription will remain active until the end of the current paid billing period and the next scheduled payment will not be taken.

Unless we expressly state otherwise, we do not provide pro-rata refunds for partial monthly billing periods simply because you choose to cancel before the end of that period.

We may suspend or cancel access if subscription fees remain unpaid, if a payment method fails and payment is not resolved, or if these Terms are materially breached.

Consumer cancellation rights

If you are a consumer and consumer cancellation law applies to your purchase, you may have a legal right to cancel within 14 days of entering into the contract.

However, if you ask us to begin supplying the service during that cancellation period, you agree that access may begin immediately. If you then cancel within the applicable cancellation period, we may be entitled to charge for the proportion of the service supplied up to the date of cancellation, where permitted by law.

Nothing in these Terms limits any mandatory rights you have under applicable consumer law.

Acceptable use

You must not use BatterBee to:

• break the law or encourage unlawful activity
• attempt to gain unauthorised access to systems, accounts, or data
• interfere with the service, security, or infrastructure
• upload or store content you are not legally entitled to use or process
• use the service to distribute malicious code, spam, or abusive material

Your data

You retain responsibility for the data you enter into BatterBee, including customer information, recipes, ingredient records, and business notes. You must ensure you have a lawful basis to collect, use, and store any personal data you add to the service.

Our handling of personal data is described in the Privacy Policy.

Availability, support, and changes

We aim to provide a reliable service, but uninterrupted or error-free availability is not guaranteed. Maintenance, updates, security work, incidents, and third-party outages may affect access from time to time.

We may suspend access temporarily where reasonably necessary for maintenance, operational changes, or security reasons.

Intellectual property

We or our licensors own the intellectual property rights in BatterBee, excluding content and data you submit to the service. Subject to these Terms and any paid subscription, we give you a limited, non-exclusive, non-transferable right to use the service for its intended purpose.

You must not copy, resell, reverse engineer, or exploit the service beyond what is permitted by law or expressly allowed by us in writing.

Suspension and termination

We may suspend or terminate your access if:

• you materially or repeatedly breach these Terms
• we reasonably believe the service is being used unlawfully or in a way that risks harm to the service, other users, or third parties
• fees remain unpaid after reasonable attempts to collect them

Where appropriate, we will normally try to give notice and a chance to remedy the issue before termination.

Warranties and liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Subject to that, BatterBee is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we do not guarantee that the service will be uninterrupted, error-free, or suitable for every business use case.

Subject to the same legal carve-outs, we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, or loss of data arising from use of the service.

Where the law allows, our total aggregate liability arising out of or in connection with the service or these Terms will not exceed the total amount you paid us for BatterBee in the 12 months before the event giving rise to the claim.

Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify users before the updated Terms take effect.

Continued use of BatterBee after updated Terms take effect will mean you accept the revised Terms.

Governing law

These Terms are governed by the laws of England and Wales, unless mandatory law in the country where you live requires otherwise.

If you are a business user, the courts of England and Wales will have exclusive jurisdiction over disputes arising out of or in connection with these Terms. If you are a consumer, you may also have the right to bring proceedings in the courts of the country where you live.